Shipping Policy

Thank you for shopping with Fineryflow! We aim to deliver your orders accurately, quickly, and reliably. By placing an order, you agree to the terms below.

1. Order Handling, Processing & Cut-Off Time

  • Orders are processed within 1–2 business days (Monday to Friday, excluding holidays)

  • Orders placed before 5 PM (Eastern Time) are processed the same business day

  • Orders placed after the cut-off time are processed the next business day

2. Shipping & Delivery Timelines

  • After processing, delivery usually takes 6–7 business days (Monday to Friday)

  • Total estimated delivery time: 7–9 business days from order placement

Delivery Summary:

  • Order Cut-Off Time: 4:00 PM EST

  • Processing Time: 1–2 business days

  • Shipping Time: 6–7 business days

  • Total Delivery Time: 7–9 business days

3. Shipping Method & Cost

  • We offer Standard U.S. Shipping

  • Shipping Fee: FREE on all U.S. orders

  • We deliver to all valid U.S. addresses provided during checkout

4. Order Tracking

  • A confirmation email with tracking details will be sent once your order ships

  • Tracking becomes active within 24–48 hours of dispatch

5. Order Modifications

  • To change size, quantity, or address, contact us ASAP at support@fineryflow.us

  • Modifications are not guaranteed once the order has been processed or shipped

6. Order Cancellations

  • You may cancel your order before it ships

  • To cancel, email support@fineryflow.us with your order number and reason

  • Approved cancellations are refunded based on our Return & Refund Policy

  • Orders that have shipped cannot be canceled, but can be returned after delivery

7. Lost, Delayed, or Missing Packages

  • If your package is delayed or missing, contact us immediately

  • We will investigate and provide a resolution such as reshipment or refund

8. Incorrect Shipping Address

  • Double-check your shipping details at checkout

  • We are not responsible for:

    • Incorrect addresses submitted during checkout

    • Extra fees for reshipping due to address errors

  • If the address is incorrect and the order hasn’t shipped, contact us quickly to fix it (fees may apply)

Contact Us

Business Name: FINERYFLOW LLC
Email: support@fineryflow.us
Address: 3367 Tates Creek Rd, Lexington, Kentucky, 40502, United States
Phone: +1 (502) 968-8767
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)