Thank you for shopping with Fineryflow. By placing an order on our website, you agree to the following return and refund terms. These policies apply to all orders shipped within the United States and are designed to ensure a smooth, transparent, and stress-free process.
1. 14-Day Return Window
You may return items within 14 days of delivery
Items must be unused, unworn, with tags attached and in original packaging
Returns not meeting these conditions may be rejected
2. How to Start a Return
Email support@fineryflow.us with your order number and reason for return
Once approved, you will receive a prepaid return shipping label and return instructions
Do not send items without approval; they will not be accepted
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, incorrect, or defective, email us with photos
We will offer a full refund, replacement, or exchange, depending on your preference
4. Exchanges
Exchanges are offered only for damaged, incorrect, or wrong-sized items
Contact support@fineryflow.us to begin the exchange process
5. No Restocking Fees
We do not charge restocking fees on returned items
6. Refund Timeline
After receiving and inspecting your return, we will email you an update
If approved, your refund will be processed to your original payment method
Allow up to 7 business days for the refund to reflect, depending on your bank
7. Discounts & Promotions
Refunds are not provided for discount codes not applied at checkout
Discounts must be used during purchase
Retroactive price adjustments are not available
Contact Us
Business Name: FINERYFLOW LLC
Email: support@fineryflow.us
Address: 3367 Tates Creek Rd, Lexington, Kentucky, 40502, United States
Phone: +1 (502) 968-8767
Business Hours: 9:00 AM to 5:00 PM (Monday–Friday)
Live Chat: Available 24/7 on our website