Fineryflow (we, us, our) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or interact with our website and services. Our store is powered by Shopify to ensure a secure shopping experience. By using our services, you confirm that you understand and agree to the terms of this policy.

1. Personal Information We Collect

We may collect the following:

  • Name, email address, phone number, billing and shipping addresses

  • Credit/debit card information, payment method, transaction details

  • Account login credentials and preferences

  • Order history, cart and wishlist items

  • Messages sent via email, chat, or contact forms

  • IP address, browser type, device information

  • Website usage activity such as clicks, time on site, and pages viewed

We do not knowingly collect personal data from minors or individuals below the legal age in your region.

2. How We Collect Your Information

We collect information:

  • Directly from you when you place orders, create an account, or contact us

  • Automatically through cookies and browsing activity

  • From third parties like Shopify, analytics platforms, and payment processors

  • Through marketing and promotional partners

3. How We Use Your Information

Your data is used to:

  • Process payments and ship orders

  • Provide, manage, and improve our website and services

  • Personalize your shopping experience

  • Send promotions, newsletters, and offers

  • Prevent fraud and secure your transactions

  • Support customer service and resolve issues

  • Fulfill legal obligations

4. When We Share Your Information

We may share your information:

  • With Shopify for e-commerce hosting and logistics

  • With service providers like shipping companies, email tools, and payment gateways

  • With marketing partners for advertising (where allowed)

  • Internally within our business operations

  • If required by law or government authorities

  • During a merger, acquisition, or sale of assets

5. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before sharing data.

6. Data Retention and Security

We retain your data only as long as necessary to:

  • Provide services and fulfill your orders

  • Meet legal or compliance requirements

  • Handle disputes and support requests

We implement security measures, but no system is 100% secure. Please avoid sharing sensitive data over public or unsecured networks.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request corrections or deletion of your data

  • Transfer your personal information

  • Control cookies and tracking preferences

To exercise your rights, contact us using the information provided below. You may authorize someone to act on your behalf.

8. Complaints and Disputes

If you’re unhappy with our handling of your personal data:

  • Contact us directly

  • File a complaint with your local data protection authority (if applicable)

9. International Transfers

Your data may be transferred to countries like the United States or Canada. For residents in the EEA or UK, we rely on standard data protection clauses.

10. Updates to This Policy

This policy may be updated. When we make changes, we will revise the “Last Updated” date and notify you when legally necessary.

Contact Us

Business Name: FINERYFLOW LLC
Email: support@fineryflow.us
Address: 3367 Tates Creek Rd, Lexington, Kentucky, 40502, United States
Phone: +1 (502) 968-8767‬
Business Hours: 9:00 AM to 5:00 PM (Monday–Friday)
Live Chat: Available 24/7 on our website